Poor service

Ok the question i have is this why does VODACOM put a statement on there web site and cannot hold to it. They say if you make a upgrade before 12 o`clock you will get your phone delivered to your address the next day. Yesterday between 10 and 11 i made the upgrade and was under the impression that the next day my phone will be delivered to me now they chance the hole story and tell me that the upgrade was only processed after 2 o`clock. So what was the lady who helped me doing with my upgrade information from between 10 and 11 untill 2 o`clock. Why was she not doing her job <br> I sent a lot of money on Vodacom every month and still i have to struggle with this kind miss takes <br> Now i would like to hear what there so call excuse on this matter will be like <br> This could be really funny