POOR SERVICE

I paid Vodacom an amount of R4900 on the 22nd of March paying off a device that was ****** but to date they are still debiting me for that device, no one knows where that money went to - when I call their call centre I’m being sent from pillar to post no one knows what to do. I don’t even want to mention names of people I’ve spoken to because it’s too many of them, useless at that!! Strange enough they can see the payment on their system and they can see that I’m still being debited after paying. I sent emails no one cares to respond, not even their complaints email. I now want my money back!!!