Poor Service
<p>I cancelled all my vodacom contracts due too some private matters. </p> <p>I requested settlement letters on all 3 numbers I had with vodacom , I payed the letters like stipulated and also faxed and emailed the forms and id copys like requested vodacom muddelburg mall also faxed it through. Now this month vodacom debts my account wgen I call them I keep getting put through to another department and each department has got its own story . I would just like the contracts removed from my name and no more debt orders is this so difficult to do after all payments have been done. It doesn't seem like anybody in accounts or cancellation department has got an idea what's going on</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Got an email the 31st May from vodacom, responded with all necessary information requested and proof of payments with settlement letters. Still No Response From vodacom.
Got an email the 31st May from vodacom, responded with all necessary information requested and proof of payments with settlement letters. Still No Response From vodacom.
