Poor service

<p>Currently I have around 8 vodacom contracts. Today was my worst experience with them.</p> <p> </p> <p>Firstly I struggled with an upgrade where the upgrade department told me I can go to any vodacom store. After around 10 calls the said no I can only upgrade over the phone. </p> <p> </p> <p>On my main number I received a call around 30 days ago where they told me to upgrade my package to a red premium but I can migrate to a lower plan with no fees should I want to. When I phone customer care today the told me I will have to pay a penalty and after speaking to 5 people a case has been opened and I have to wait 7 working days. </p> <p> </p> <p>This is ridiculous.</p>