JM
Johanna M
1 reviews | Active since Oct 2015
05 Nov 2025, 08:44
Poor service
I have been asking for 2 weeks for help. Everytime I call Im told sorry you on old system not new someone will call me back. Till date no one calls me back. Trying to upgrade waiting forever!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Nov 2025, 13:31Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Nov 2025, 13:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JM
Johanna M's updateReviewer Update
12 Nov 2025, 10:40I was called yesterday and was told “we will call you before 10:00 tomorrow” which is today! Still no feedback. Still no answers! Next stop will be Ombudsman! Vodacom is giving worse and worse service every year! When will this improve! Always just “im sorry” well how about I stop paying. Can I then also say I am sorry?
JM
Johanna M's update12 Nov 2025, 10:40
Reviewer Update
I was called yesterday and was told “we will call you before 10:00 tomorrow” which is today! Still no feedback. Still no answers! Next stop will be Ombudsman! Vodacom is giving worse and worse service every year! When will this improve! Always just “im sorry” well how about I stop paying. Can I then also say I am sorry?