GL
Gerhard L

1 reviews | Active since Apr 2017

13 May 2017, 16:25

Poor Service

<p>After complaining that Vodacom is still deducting for a ghost number they have added on my account that was premature paid up in full. Vodacom Domenic confirmed by email that the ghost number was deketed and I will be credited. Well it did not happpen. The ghost mumber is stil running and I am still billed for it. Vodacom nou gave a credit on the account but is taking the money again with ghost nr. Poor service . Vodacom do not have a glue what to do and hou to deal with customer complaint. Please be AWARE. </p>

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Replies (1)
Vodacom
Vodacom's reply14 May 2017, 08:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,