Poor service,

<p>My contract is due for an upgrade and my Mom is the account holder, however I went to vodashop in burgersfort tubatse crossing mall to do a transfer of ownership and upgrade my contract . The transfer of ownership was done but for some reason it was cancelled and my number was on prepaid and that was 3 weeks ago..and now my number is reactivated but as a new contract and I cant upgrade. The consultant at the store "Phill" is *********** and never gets back to me, I even spoke to the manager and she just brushed it off. This is the most frustrating time waisting experience ever.</p> <p>Can somebody please sort this out and get back to me or just cancel my contract completely so I can go to another service provider.</p>