Poor Service

<p>I have been struggling since last year to get my profile correct to upgrade. I have been told to open a clothing account and to keep it active for three months. It was nearly 6 months when I needed to upgrade as my backup phone was ******. Still I could not upgrade and no-one could assist me in sorting this out when I called Vodacom about this last week the service agent hanged up while I was still speaking. In the meanwhile I found another phone and migrated my contract to just a higher one, but then another problem arose. Vodacom has charged me twice for the line rental of my Flexi uchoose R149. I called Vodacom and asked for assistance as this was not correct. The service agent told me that she had to log a request and that Vodacom would let me know, that was on Tuesday the 2nd of May 2017. I had to call Vodacom again on 7 May 2017 to ask if the matter was resolved in which I was informed that no request was logged. Finally a request was logged but my debit order still went of for the full amount that I am being wrongfully charged with. So my profile is still not sorted out and I still had to pay more than the agreed account because of faults at Vodacom. I have had my number at Vodacom for the last thirteen years and I am utterly disgusted and disappointed by the level of service and assistance that their users are getting. I will definitely not recommend Vodacom to anyone ever again and are seriously considering changing my service provider.</p>