Poor Service

<p>About three weeks ago i upgraded my vodacom contract from a cellphone to a laptop deal. Delivery was supposed to be 3 to 5 working days. To date i haven't received my device nor a tracking number. when i contacted Vodacom a week ago they advised that there was a problem and it is with IT to generate an order number. after further calls, IT still hasn't sorted this out. We entering into a new week and nothing has been resolved, not even courtesy phone calls, and i am supposed to pay for something that i haven't received. i need my device urgently and Vodacom to treat my issue as priority as this is a fault on their part. it is unacceptable customer service and this needs to be rectified. </p>