Poor service.

<p>I had a contract with Vodacom, and in October 2016 my device got ******.I then decided to pay up my contract in cash. This was done at the beginning of this year. Yesterday I was trying to take out a new contract online and I received a note to call the online department. Upon making contact they advised me that my old contract is with the legal department. I then proceeded to call legal and was advised that I have a zero balance owing because my account was never in arrears.the agent advised me that is error occurred when Vodacom was transferring me onto the new system. She then advised me that it will be removed in 2 hours. After that I called online to explain what had happened but a very rude guy refused to offer some understanding.i asked him to get me a manager or supervisor and he said that he can't, then says that no one is there to help me. Idroppzd the call and called again with online and spoke to a lady who advised me that because of error that vodacom made, I must know get all documents and a letter from the legal department to apply for this contract. If error had not occurred I with be able to apply online. I even advised the lady that vodacom service is poor and I rather take out this contract with another service provider, she had no concern or urge to keep me as a customer.</p>