KS
Kim S
1 reviews | Active since Jan 2019
23 Aug 2024, 16:56
Poor service
Poor customer service. The robot and people are unable to assist with a simple request!!!!
Helpful (0)
Replies (3)0
Replies (3)KS
Kim S's updateReviewer Update
23 Aug 2024, 17:14Thank you to Karabo for making an effort to getting my query sorted.
Vodacom customer care needs to have an option to speak to a human on the menu please
Vodacom customer care needs to have an option to speak to a human on the menu please
KS
Kim S's update23 Aug 2024, 17:14
Reviewer Update
Thank you to Karabo for making an effort to getting my query sorted.
Vodacom customer care needs to have an option to speak to a human on the menu please
Vodacom customer care needs to have an option to speak to a human on the menu please
Vodacom's replyOfficial
26 Aug 2024, 05:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Aug 2024, 05:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
KS
Kim S's updateReviewer Update
26 Aug 2024, 20:50Thanks Dean for kindly sorting out the problem.
KS
Kim S's update26 Aug 2024, 20:50
Reviewer Update
Thanks Dean for kindly sorting out the problem.