Poor service

Dear Vodacom,

I am writing to formally lodge a complaint regarding the handling of my early contract cancellation query. Despite my efforts to resolve this matter, your department closed the query without making any form of contact with me.

I initially contacted your call centre, where I was referred to a Vodacom store. Upon visiting the store, I was redirected back to the call centre, resulting in a frustrating cycle with no resolution. This lack of communication and accountability is unacceptable and has caused unnecessary inconvenience.

I request that this matter be reopened and properly addressed, with clear communication and a definitive resolution provided.

This is what I get on email. Dear Ashwin Julies,

Thank you for your patience and cooperation.

Your query with reference number: *** has been resolved.