rK
rushda K
1 reviews | Active since Jun 2011
24 Jan 2025, 14:28
Poor Service
In November 2024 my contract was upgraded telephonically, I am still awaiting feedback as it has been upgraded incorrectly. I am still awaiting a fibre downtime credit since December 2024 Service from Vodacom is pathetic
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Replies (2)
Vodacom's replyOfficial
27 Jan 2025, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Jan 2025, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
rK
rushda K's updateReviewer Update
27 Jan 2025, 13:04This is my 2nd request to Vodacom , last call I had from the Hello Peter team was at the beginning of January , it's a retention issue surely the calls are recorded for easy reference
rK
rushda K's update27 Jan 2025, 13:04
Reviewer Update
This is my 2nd request to Vodacom , last call I had from the Hello Peter team was at the beginning of January , it's a retention issue surely the calls are recorded for easy reference