TP
Tebogo P
1 reviews | Active since Nov 2025
20 Nov 2025, 06:11
POOR SERVICE!!!
Dear Vodacom
I am a dissatisfied client. I have a home internet contract with you, and for "3 wonderful" months now, I have been struggling with internet connection . I don't know how many times I tried to contact you and your so called "Agents" are only providing misleading information, lies and excuses. At the end of the day, here I am, ****med by a reputable company. No follow-up from any of the Agents to check if we are sorted. Doing business with you is the worst decision. You are torturing my family with your "Excellent" Service. I'll wait for more lies and stories if only you will get back to me.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
20 Nov 2025, 07:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Nov 2025, 07:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TP
Tebogo P's updateReviewer Update
20 Nov 2025, 07:47I am used to these type of feedback from you. I know you are not going to get back to me. This is just to cover Vodacom reputation. You can't keep up with competitors. I initially wanted a contract with Cell C. However,I made a Foolish mistake to opt for Vodacom.
TP
Tebogo P's update20 Nov 2025, 07:47
Reviewer Update
I am used to these type of feedback from you. I know you are not going to get back to me. This is just to cover Vodacom reputation. You can't keep up with competitors. I initially wanted a contract with Cell C. However,I made a Foolish mistake to opt for Vodacom.
TP
Tebogo P's updateReviewer Update
20 Nov 2025, 11:45"Auto reply" is just a fuel to my frustrations. My account is up to date. However, I am paying for nothing. No service.
TP
Tebogo P's update20 Nov 2025, 11:45
Reviewer Update
"Auto reply" is just a fuel to my frustrations. My account is up to date. However, I am paying for nothing. No service.
TP
Tebogo P's updateReviewer Update
26 Nov 2025, 08:30Vodacom is a big company, however, customer service (Treat Client Fairly) is not part of their process. Pen and Paper(Contract sign-ups) are the only things that matters. I have made peace with the fact that I would pay my account for the next 12 Months without services from Vodacom. "Auto Reply" is the best way to respond to client complaints, according to Vodacom. My issue will never get resolved. Contact centre made it clear to me that there is nothing they can do to help me. I am ENOUGH with the level of torture I went through. Keep up the Good Job of ****MING People.
TP
Tebogo P's update26 Nov 2025, 08:30
Reviewer Update
Vodacom is a big company, however, customer service (Treat Client Fairly) is not part of their process. Pen and Paper(Contract sign-ups) are the only things that matters. I have made peace with the fact that I would pay my account for the next 12 Months without services from Vodacom. "Auto Reply" is the best way to respond to client complaints, according to Vodacom. My issue will never get resolved. Contact centre made it clear to me that there is nothing they can do to help me. I am ENOUGH with the level of torture I went through. Keep up the Good Job of ****MING People.