DV
Dave V
1 reviews | Active since Mar 2023
29 Dec 2023, 12:48
Poor service.
I lost my previous mobile phone, and created a new account with my current number. When I tried to load money into my wallet it refused due to my ID being linked to the first account. I contacted Vodapay to delete the first account. They were kind enough to call me and tell me there is nothing they can do. Pathetic.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Dec 2023, 13:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Dec 2023, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DV
Dave V's updateReviewer Update
29 Dec 2023, 15:46Vodacom’s reply29 Dec 2023 at 15:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received regarding service request EC-1MIL-1OEBJ1, contact was made, and feedback provided as follows:
We are unable to assist and delete as the id number is already registered.
Regards
Vodacom Consumer Website TeamVodacom’s reply29 Dec 2023 at 15:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received regarding service request EC-1MIL-1OEBJ1, contact was made, and feedback provided as follows:
We are unable to assist and delete as the id number is already registered.
Regards
Vodacom Consumer Website Team
Thanks for nothing. Like I said. Pathetic.
We are unable to assist and delete as the id number is already registered.
Regards
Vodacom Consumer Website TeamVodacom’s reply29 Dec 2023 at 15:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received regarding service request EC-1MIL-1OEBJ1, contact was made, and feedback provided as follows:
We are unable to assist and delete as the id number is already registered.
Regards
Vodacom Consumer Website Team
Thanks for nothing. Like I said. Pathetic.
DV
Dave V's update29 Dec 2023, 15:46
Reviewer Update
Vodacom’s reply29 Dec 2023 at 15:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received regarding service request EC-1MIL-1OEBJ1, contact was made, and feedback provided as follows:
We are unable to assist and delete as the id number is already registered.
Regards
Vodacom Consumer Website TeamVodacom’s reply29 Dec 2023 at 15:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received regarding service request EC-1MIL-1OEBJ1, contact was made, and feedback provided as follows:
We are unable to assist and delete as the id number is already registered.
Regards
Vodacom Consumer Website Team
Thanks for nothing. Like I said. Pathetic.
We are unable to assist and delete as the id number is already registered.
Regards
Vodacom Consumer Website TeamVodacom’s reply29 Dec 2023 at 15:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received regarding service request EC-1MIL-1OEBJ1, contact was made, and feedback provided as follows:
We are unable to assist and delete as the id number is already registered.
Regards
Vodacom Consumer Website Team
Thanks for nothing. Like I said. Pathetic.