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lebogang L
1 reviews | Active since Sept 2019
20 Sept 2019, 10:22
POOR SERVICE
THE SERVICE VODACOM GIVES IS PATHETIC , I ASKED FOR A CONFIRMATION LETTER THAT MY ACCOUNT IS CURRENT THEY COULD NOT PROVIDE IT FOR ME I WAS TOLD TO CLOSE OFF THE CONTRACT ACCOUNT TO GET A SETTLEMENT LETTER AS THAT WAS THE ONLY THING THEY COULD GIVE AS PROOF THAT MY ACCOUNT IS NOT IN ARREARS , I THEN CLOSED THE CONTRACT ACCOUNT AND NOW THEY CAN NOT GIVE ME A SETTLEMENT LETTER ,WHEN YOU CALL THEM THEY WILL TRANSFER YOUR CALL FROM ONE DEPARTMENT TO ANOTHER AND STILL NOT HELP YOU .
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Vodacom's replyOfficial
20 Sept 2019, 10:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Sept 2019, 10:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
30 Sept 2019, 14:08Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply30 Sept 2019, 14:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team