Poor Service

On the 01/02/2021 I spoke a consultant at the Vodacom call center. I wanted to find out about the contract which I have and when can I upgrade. She said i can do it now and we went ahead. First she took down my address incorrectly and I need a contract which is the same like the one I have where I get Airtime for the month. Today is the 10/02/2021 and the phone has still not been delivered by RAM because the address was incorrect. I have also not received a call from RAM asking for the correct address. I sent RAM email and tried calling them but getting no joy or help. My tracking number is K***. The call center lady who took my order only called me back when message was sent to her manager yesterday.

This kind of service is very poor.