Poor Service

<p>As i get a call from Vodacom to cell me a Rooter 5GB my nonsens started. They deducted to much money from my bank account, since then i spoke to about 15 agents. On the 3de of April 2017 i spoke to the last agent regarding the refund. as they inform me the did refund me the R260 to my VODACOM account, i then state clearly that i want it back in my personal BANK account(did this explaining 2 weeks before this aswell). So the lady who assist me said everything is sorted the money will be back in my personal bank account after 10-14 working days and gave me a refrence number 1- ********** ********** . Today, 18 April 2017 I phone (082111) again to follow up on why the money is not back in to my account. The agent inform me that i will not get the money back i will just pay less end of April because i phoned after the 03de of April. I've been phoning regarding this for the past MONTH. I am very unhappy, so that i want to cancelle my rooter contract but Vodacom is full of stories why i cannot cancelle. But i feel Vodacom is in Breach of Contract by giving me inacurate information.</p> <p> </p>