poor service

Recently i received a call from Vodacom Contract/Retentions department regarding my cellphone contract, I was informed by the lady that vodacom would like to offer me the same package I am currently on at a lower price so I had agreed , come January 2025 the contract was incorrect, and i specially advised her on the package and was told everything will remain the same only difference is that i will be recieving more data which was not the case.

Secondly i also have a fibre at my home and experienced alot of downtime i am still awaiting a credit to my account which has not be app****

thirdly my tv was damaged due to a stubborn technician i was requested to supply photos to vodacom and it was rejected

i would really appreciate feedback as i am a very unhappy customer