Poor Service

<p>After my 24 month handset installment contract had come to an end and I had opted not to renew another cellphone contract but an airtime/data contract instead. I was promised that my monthly fee would be under R100. When mybilling invoice came it was R168 and there was a handset installment fee listed on my invoice which was incorrect.</p> <p> </p> <p>After numerous phone calls to the Vodacom helpdesk (which kept redirecting me from department to department) I was still unable to talk to anyone about fixing my account. Every department I was passed along to could not assist and woul point me another departments way. No one knew what was going on or could provide me with real assistance. </p> <p>This is not how customer service should be. I am very frustrated and disappointed and I would advise anyone of my friends and family to stay far away from Vodacom.</p>