sT
sanele T

1 reviews | Active since Mar 2017

26 Mar 2017, 20:32

Poor service.

<p>I booked my phone on the 7th of march 2017 at vodacom repairs at alberton new market, I was told that my phone would take 3 to 7 days and I would get it back. They kept in contact until the 9th March, on the 16th march I went to the store to check the process of the phone and I was told that they're waiting Samsung to give them the hardware needed to fix my phone they said it was expect on the 17th and I should get my phone shortly after that but I didn't. I decided to call Samsung on the 20th I told them my issue and they said they can't help me because they "Job number" is different from one they are use but tried assisting me from the "I.M.E.I number that wasn't much help, I was advise that I should call vodacom which I did after my Samsung call, my first call was dropped the second time I spoke to a man who told me that my phone has already been fixed it just needed to run by the " phone test machine" which was offline on the day. I then asked when will it be ready cause this was suppose to take 7 days he said that since the 21th is public holiday the test will be on Thursday that the 23rd I will either get it on the Thursday or 24th Friday but I should have it by then. I waited but still nothing. </p>

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Replies (2)
Vodacom
Vodacom's reply27 Mar 2017, 08:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Mar 2017, 14:23
Official

Good day

As per our discussion, the matter has been resolved.

Regards

LA