Poor Service

I've been given a very ****TY service from VODACOM insurance they are proving to me how USELESS they are, I've been trying to get the insurance to cover for my cost, as from Monday I've been calling them and being taken from one pillar to another insurance blames VODACOM VODACOM blames insurance, unfortunately VODACOM you are showing how useless and your insurance are becoming, my matter has been escalated to heaven I guess because since Monday the matter has been escalated and I've being promised lies because my matter was suppose to be resolved after an hour it has been 84hours the matter is still going up