KD
Kefilwe D

1 reviews | Active since Jun 2017

23 May 2022, 11:45

POOR SERVICE

So there's a vodabucks where you receive coupons for different products and restaurants. What happened is that I had 90 vodabucks to redeem at nandos for 3 meals R49 each, due to those bucks I got myself a discount of R90. R30 off from each meal. I only had to pay R57 online. I went to Nandos kolonnade center to collect my meals only to find out that I still have pay R57 again since the 1st payment made through vodacom app does not reflect on their system. I called vodacom numerous times to check what happened to my online payment but I wasn't assisted. So now it means I have paid R114 for meals plus 90 vodabucks. I feel ****** and mislead by vodacom. I want my refund because the money went off my bank account.

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Replies (1)
Vodacom
Vodacom's reply23 May 2022, 12:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team