1 reviews | Active since Oct 2011
Poor service
<p>I sent a phone to Vodacom Customer Care for repair - which they did very quickly - replacing the old phone with a "new" one. Job Card ********** 0- ********** 3. however on the old phone was a glass screen protector. they tried to pull it off, completely destroying it. as the replacement was done under warrantee i expect them to replace the screen protector, or at least have the common courtesy to tell me they destroyed it. as this item cost from R200 to R300 i expect and demand compensated</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
thank you for the rapid computer generated response. unfortunately the consultant you refer to has not read it because i still patiently await his/her call
thank you for the rapid computer generated response. unfortunately the consultant you refer to has not read it because i still patiently await his/her call
