LB
Lindsay B

1 reviews | Active since Oct 2011

16 Mar 2017, 12:43

Poor service

<p>I sent a phone to Vodacom Customer Care for repair - which they did very quickly - replacing the old phone with a "new" one. Job Card ********** 0- ********** 3. however on the old phone was a glass screen protector. they tried to pull it off, completely destroying it. as the replacement was done under warrantee i expect them to replace the screen protector, or at least have the common courtesy to tell me they destroyed it. as this item cost from R200 to R300 i expect and demand compensated</p>

0
Replies (2)
Vodacom
Vodacom's reply16 Mar 2017, 12:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

LB
Lindsay B's update17 Mar 2017, 08:30
Reviewer Update

thank you for the rapid computer generated response. unfortunately the consultant you refer to has not read it because i still patiently await his/her call