JE
JACO E

1 reviews | Active since Mar 2017

16 Mar 2017, 09:10

poor service

<p>I have done my upgrades with vodacom directly and it has been taking them since the 25th to complete 3 upgrades, the issues is they do know what they doing as they do an upgarade and when i call in they are out of stock with the phones. this has happed 3 times and called them again today telling me they have to change my order due to no stock on the phones, why do they offer the phone if there is no stock.</p> <p>they promise to call back and i end up phoning them.</p> <p>the one upgarade is ready for deliver however after calling RAM vodacon has once again messed up and given them the incorrect contact number after i told them 5 times what number to use.</p> <p> </p> <p>the service i received over the last 3 weeks has been shokking.</p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply16 Mar 2017, 10:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

JE
JACO E's update16 Mar 2017, 13:38
Reviewer Update

you giving all your clietns the same responce but now one ever contacts back.

This complaint is going no where.