Poor Service

<p>I have had an issue with my cell number for the last few weeks. Finally it has been resolved and my number is working. It almost took three weeks. Constant call through to vodacom with very little feedback and assistance. It has got to the stage now where I either want to try and upgrade my current contract with vodacom or cancel the it. I have tried to see if I qualify for a premature upgrade. Promised by two different consultants at the upgrade dept that they would contact me back. Again no call back and poor service again from Vodacom. Finally I get through and I am told that I can only upgrade in December. I told the consultant that I have upgrade before as my average spend is above the required limit. He went and spoke to his supervisor and I was told that the average spend policy does not apply now and that has been changed. I asked how can the policy change with out informing their customers. How can terms and conditions change without telling their customers. I have got to be stage now were I want to cancel my contract. I am willing to extend the contract by another 3 years even pay for the current hand set for the remainder of my current contract. I am ashamed by the service offered by Vodacom regarding my issues above and promises be made and never get called backed. I am at the end of my tether with Vodacom.</p>