EX
Esethu X
1 reviews | Active since Feb 2018
23 Nov 2020, 16:12
Poor service
I reported my phone yesterday and i was told i will receive the ITC reference number with 24 hours and till now i have not received it. How will I go to SAPS without it because they need it. Customer care is not answering calls. Why? I will still need to submit claim forms to Vodacom insurance within 48 hours. How will i do this when getting itc number is a problem.
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Vodacom's replyOfficial
24 Nov 2020, 06:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Nov 2020, 06:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team