YB
Yolanda B

1 reviews | Active since Mar 2017

07 Mar 2017, 15:06

POOR SERVICE !!!!!!!!!!

<p>Since Last year November 2016, I have been phoning Vodacom about the poor signal we are having in the Randvaal Gauteng area. </p> <p> </p> <p>Ever since then I have been phoning, talking to various consultants making promises they will get back to me but till date, no feedback via emails was received or even a simple phone call. </p> <p> </p> <p>We can't complain about the service from Vodacom because we're not receiving any service from them.</p> <p> </p> <p>Emails sent to ********** <p> </p> <p> </p> <p> </p>

0
Replies (3)
Vodacom
Vodacom's reply07 Mar 2017, 15:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

YB
Yolanda B's update15 Mar 2017, 10:05
Reviewer Update

Morning,

Kindly please note that we haven’t received ANY FEEDBACK from Vodacom till date.

This is highly UNPROFESSIONAL!!!!!!!!!!!!!!!!

Vodacom
Vodacom's reply16 Mar 2017, 10:45
Official

The reported incident has been assigned to our Regional Network Team they would revert back to you directly.

Warmest regards

Elroy

Best regards,