Poor service!!!

<p>Last Sunday, 12 February 2017,against my better judgment of to Vodacom, Clearwater Mall, where they know how to treat customers, I chose the route of convenience and went to Mall of Africa branch to have my upgrade done. Nomsa helped me, I took the Huawei P8 for each of my lines. Moving from bis on one line a sim swap had to be done, we were told that by Monday, mid day the line would be active, with no joy of bouncing between the store, then customer care, then activations, I was then told by a consultant that the new sim card is damaged. I went back to the store the following Tuesday, assisted by Sayanda who booked the unit in for (obf). Out of box failure. My understanding is that the unit will be changed within 7 days if a fault is found, arguing my case, I requested to speak to a manager, who never came to tend to my matter, Sayanda continued to explain that this is the process. I got there very early in the morning and Sayanda assured me that I would receive a response by close of business on Tuesday. I followed up a call on Wednesday or Thursday afternoon and was told the manager was on lunch and she would return my call, it never happened. After many attempts, I finally got through on Friday morning, I was told an investigation will be done and she would get back to me. I did receive a call just after 11am stating she could not get a hold of the repair center, she would continue trying to get hold of them and call me by mid day, it never happened!!! Tomorrow will mark a week with a line down and no phone!!! Leave alone the exorbitant costs of being a vodacom customer, this is not my first disappointment with them, also the cost of transportation in getting to them and the call costs of continously calling them. Clearly, Vodacom is making way to much money, they are clueless on how to keep customers satisfied! Please assist HELLO PETER. </p>