POOR SERVICE

We have very poor signal and service from Vodacom. After querying, we are told it is due to load shedding - we are not currently load shedding! Trying to conduct business is very difficult with dropped calls and poor signal. When load shedding occurs, the towers go down when the power goes off - absolutely no communication is available in our town - how do we communicate in an emergency? We live in a town where crime is a free for all. Not acceptable