Poor service

The service for Vodacom is so dissapointing this days. It is no longer the Vodacom we know. Even today they haven’t activate my WiFi. It’s going for a month now. All I need is for them to come and take their router because it’s only decorating my house. I spoke to several consultants who promised activation but till today. On the 9 February they told me they are sorry and they will activate and it wl take 24 hours. It’s now 10 days no activation. All I need now is for them to come take their router I wl then ask other service providers to do what Vodacom failed