SL
Sibusiso L

1 reviews | Active since Jun 2015

18 Jan 2017, 16:18

Poor Service

<p>Hi,</p> <p>I recently had cellphone claim approved by Vodacom. I was told to collect the phone at a particular Vodacom store. Only to find out when at the store that the cellphone was not ready for collection. I had ben called a couple of times by consultatnts informing me that the phone was ready for collection. Arriving at the store and recieving nothing made me very annoyed. I can not take you guys seriouly if the basics can be upheld.</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Sibu</p>

0
Replies (1)
Vodacom
Vodacom's reply19 Jan 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team