Poor service!!!
<p>On the 21st December 2016 we went and upgraded one of our contracts. We have migrated the contract from a cellphone package to a data package. On the 1st January 2017 there was no data or money loaded on the account. We have contacted the call centre and were informed that the problem would be addressed and sorted within 24 - 48 hours. On the 3rd January 2017 we still have not received any data or feedback with regards to the issue. We went to a Vodacom store and were then informed that it will be resolved within 24 - 48 WORKING hours. To date after numerous calls and fights with Vodacom the matter is still not resolved and every time we phone we get the same response - the issue has been escalated to the relevant department and a query was logged. This is seriously becoming an issue and ridiculous. Can it seriously take a big service provider that claim that they are the number 1 service provider in the country 16 days to resolve this issue... We wish this matter to be solved without further delay. I wish there was a rating worse than terrible on your systems.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day,
We are tired of hearing a consultant will contact us in due course as this is the same answer we have been getting since phoning the call centre. We are tired of excuses - we would like to have the matter resolved without any further delay.... Should we be in default and not pay the account, the service gets suspended but now that the problem is on your side we keep on hearing it will be attended to. This is no longer acceptable!!!
Good day,
We are tired of hearing a consultant will contact us in due course as this is the same answer we have been getting since phoning the call centre. We are tired of excuses - we would like to have the matter resolved without any further delay.... Should we be in default and not pay the account, the service gets suspended but now that the problem is on your side we keep on hearing it will be attended to. This is no longer acceptable!!!
When checking the acccount balance account AGAIN on Friday 20/01/2016 suddenly the 5g data was loaded but no night owl data as requested when the contract was upgraded. Until today we have not received any communication from Vodacom to state where the error came in on the migration and why no data was loaded and even after the data was loaded to confirm that the mistake has been rectified and will not happen in future again.. We would like to know what will be happening to the night owl data?????
When checking the acccount balance account AGAIN on Friday 20/01/2016 suddenly the 5g data was loaded but no night owl data as requested when the contract was upgraded. Until today we have not received any communication from Vodacom to state where the error came in on the migration and why no data was loaded and even after the data was loaded to confirm that the mistake has been rectified and will not happen in future again.. We would like to know what will be happening to the night owl data?????
Still no feedback as to confirm that the matter has been resolved and still no night owl data has been loaded - I am utterly dissapointed in Vodacom!!!
Still no feedback as to confirm that the matter has been resolved and still no night owl data has been loaded - I am utterly dissapointed in Vodacom!!!
Good day,
When visiting a store a week ago I was informed that the matter has now been resolved... No sms or call whatsover from Vodacom. When receiving the monthly bill this morning I noted that suddenly we were charged for data for March and April.. They didn't have the decency to inform us that the matter was resolved but the accounts department was fast to add costs to the account. We find the situation to be completely unacceptable!!!!
Good day,
When visiting a store a week ago I was informed that the matter has now been resolved... No sms or call whatsover from Vodacom. When receiving the monthly bill this morning I noted that suddenly we were charged for data for March and April.. They didn't have the decency to inform us that the matter was resolved but the accounts department was fast to add costs to the account. We find the situation to be completely unacceptable!!!!
Hi, here we are another month later and still the matter was not resolved!! They still feel that we are liable for a months subscription where the package was not sorted out!! Now we want to upgrade another contract of ours - the phone was ordered and ready for collection but they refuse to let us upgrade!! This is unacceptable and we wish to have the matter sorted and we will continue to list reviews on Hello Peter until the matter is resolved and someone from Vodacom takes the time to review our complaint and contact us!!!!!
Hi, here we are another month later and still the matter was not resolved!! They still feel that we are liable for a months subscription where the package was not sorted out!! Now we want to upgrade another contract of ours - the phone was ordered and ready for collection but they refuse to let us upgrade!! This is unacceptable and we wish to have the matter sorted and we will continue to list reviews on Hello Peter until the matter is resolved and someone from Vodacom takes the time to review our complaint and contact us!!!!!