1 reviews | Active since Jan 2017

03 Jan 2017, 18:52

POOR SERVICE

<p>Kindly note that i upgraded my cell number : ********** 234 on the "21st November 2016" to an iphone SE which was supposed to receive a "10 gig once off promotional".</p> <p>Since i upgraded i am still struggling to receive the "10 gigs which was a promotion".</p> <p>I've spoken to so many people at "Vodacom" and not one staff member can assist me or even come back to me.</p> <p>I do feel that "Vodacom" does not care about there clients every time that i phone in i get passed from one staff member to the next.</p> <p>This is false adverting a promotional "10 gigs" without actually giving it to the client.</p> <p>Why does "Vodacom" advertise that if you will receive "10 gigs".</p> <p>Please this needs to be sorted out once and for all i am really disappointed in the service from "Vodacom".</p> <p>This is the last reference number that I have received today : 1-1AKSCRNZK</p> <p>I refuse to keep phoning in to "111" - please sort this out within the next two days or i will have no alternative but to take matter further.</p> <p>I urgently await feedback please call me back on ********** 565</p> <p>Thank You</p>

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Replies (1)
Vodacom
Vodacom's reply04 Jan 2017, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,