RA
Radzuma A

1 reviews | Active since Dec 2016

30 Dec 2016, 09:16

Poor. Service

<p>I bought a voucher on one of the retailer and only to find out that voucher numbers are not visible i then request for reprint only to find out that the reprint does not have voucher no at all only stars appearing were the voucher no supposed to appear then i call vodacom call center for further assistance i was assisted nicely and told that within 48hrs i will receive the air time but only to find out that its an empty promise and i rated them nicely after the phone call but still toda is the same i haven't received it but wen i do follow up they said i must fax it to thier technical department but i send all the details to them and they rep**** to confirm that they received it</p>

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Replies (1)
Vodacom
Vodacom's reply30 Dec 2016, 10:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team