Poor Service

<p>Im seriously shocked at how poor the Vodacom Cresta branch after sales customer service is. </p> <p>I took out a new contract with the LGV20 on Friday 16/12/2016 - which Nathi from Vodacom and Lesley assisted me with, I was advised that if there was any problems with the phone within 7 days I must bring it back they will swap it for a new phone. </p> <p>Tuesday 20/12/2016 - I started experiencing battery problems with the phone, </p> <p>I took it back to Vodacom Wednesday 21/12 - Nathi assisted me - but said that it will take 7 days for them to check it first before any feedback could be given .... but knowing that I was travelling on Friday 23/12 He would try to make it as urgent. </p> <p>Since Wednesday I made over 10 calls to Vodacom with no resolution to this problem, I leave messages for Nathi to call me back but he doesnt. </p> <p>I cannot understand why it is so difficult to get an answer on a phone that is still within the 7 days return period... I truly feel that I am being treated very unfairly as a customer. </p> <p>I will be going on holiday without my phone, and still paying for a device for 2 weeks that I dont possess... I dont want this contract anymore - I can take it out with another network, </p>