SN
Sylvia N

1 reviews | Active since Jul 2015

15 Dec 2016, 20:00

POOR SERVICE

<p>So... It happens again. Last month I had problem with my line making outgoing calls. And I couldn't make calls for 7days and did whole troubleshooting process with Vodacom. Made endless calls only be told that because I am on an open line contracts that Vodacom has a problem with such contracts and lines.<br />Now this month the same problem but now little earlier than last month....so they got my attention earlier this month.</p> <p>If Vodacom knows and is aware of such why as customer I'm not being informed prior wasting my time with a problem they know they HAVE!!!???</p> <p>May I suggest Vodacom behalf to have a proper communication strategy when they have such a problem occur it's Really frustrated and demand a solution and now...</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply16 Dec 2016, 08:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team