1 reviews | Active since Dec 2016
POOR Service
<p>This is nto the 1st time that we hade a problem with Vodcom went to Vodaworld on 10/12/2016 to do an upgrade and alos to get a new conatrct upgrade was done, then we hjade to go to anotehr shop due them the stor not having stock sat and waited the the consultant said that the system is blocked due to the upgrade went to cresta mall was advsied ther same due to Vodcome changing systems. then went to do it On Sunday 11/12/2016 then Cresta did not have stock evealtualy got stock at Esatgate brnach were the brnahc manger told us to come back Monday as they were closing after a fight got the phones but to date it cant be avctivet due to Vodcomes problems. then also need to knwo why vodacome charges R63 & R105 for a soim card if you buy at anotehr stor it is less than R1.00 also need to know why when you upgrade you get changred R150.00 its like Vodacome likes to charge but not deliver alos there covergs is not that great</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
We apologise for the service received and the delay in this regard.
Our records reflect that the activation was successful and the contract is active. Please note that an upgrade cost of R150 is an administration fee.
Kind regards
Vodacom Consumer Website Team
Dear Client
We apologise for the service received and the delay in this regard.
Our records reflect that the activation was successful and the contract is active. Please note that an upgrade cost of R150 is an administration fee.
Kind regards
Vodacom Consumer Website Team
Note even a call to apologies of get more detail, as mention this was not the st time that we had a problme with Vodacome I would like to receive a call please?
Plus no reply as to why the differecne in the fee's for the SIM card's????????????
It's like Vodacome have so many clients thye truly just dont caere, you are actually forcing clients to leave you after supporting you loyaly for year's
You charged and admin fee & I have to run around and keep follwoing up what admins is done from your side to justify the fee????????????
I actaule need to change the star rating to negative
Note even a call to apologies of get more detail, as mention this was not the st time that we had a problme with Vodacome I would like to receive a call please?
Plus no reply as to why the differecne in the fee's for the SIM card's????????????
It's like Vodacome have so many clients thye truly just dont caere, you are actually forcing clients to leave you after supporting you loyaly for year's
You charged and admin fee & I have to run around and keep follwoing up what admins is done from your side to justify the fee????????????
I actaule need to change the star rating to negative