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casey C

1 reviews | Active since Sept 2013

11 Dec 2016, 15:19

Poor service

<p>I recently contacted Vodacom regarding the poor service I have received regarding two new cellphones. I got one back job number: ********** 8. My other phone has disappeared. It was sent in for repairs for the second time job number: ********** 8. I went to Vodacom and they are unable to track it. I then received a call from Vodacom (as was promised), however I missed the call as I was on another call. I still have not heard back from Vodacom. No one phoned me back. This has been going on for weeks now and I am appalled at the service I have received from vodacom. </p>

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2016, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,