AE
Abdullah E
1 reviews | Active since Jun 2016
01 Dec 2016, 10:57
POOR SERVICE
<p> the service levels at vodacom going from bad to worse .i have tried contacting the Contract customer care line 3 times on this day the 01.12.2016 and have been put on hold for 30 min each time pathetic service !.For two months i have been overcharged on my contracts and no1 at vodacom can give me any answers ? .Secondly i do not recieve any statement ? How am i to see what i pay for ? I Would honestly rate vodacom 0 on a rate from 0 to 10.And i will find alternate service providers who value my business !</p>
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Vodacom's replyOfficial
01 Dec 2016, 12:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2016, 12:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,