Poor Service

A while back I got a call from Vodacom selling me a contract for a router system.<br> They did not deliver on time, I was forced to take unplanned or unscheduled leave to accept the product.<br> <br> I have been trying to connect since Thursday (5days)..<br> <br> After no success I tried to go in to a Vodacom shop.. Waited for 25 min and was helped by Hilton who really tried, but after being there for 30 min plus, he told me that its not activated, I need to call Vodacom directly as he does not have access to this contract..<br> I called after 25 min its answered, the guy puts me through to activations, I sit on hd for 39 min and then go back to Vodashop (still on hold).. I call another number and its also not answered..<br> Now Furious I no longer want the unit, I come to Vodacom head office and wait for well over an hour to get helped..<br> The lady helping me refuses to take the unit and says I need to take another unpaid day off work (3rd day)..<br> I say its unacceptable, I want to record that ahe wont cancel the contract and take the unit.. For my own safety in the event this goes legal..<br> <br> She hides and runs.. I have it all on tape! <br> <br> Still waiting and no help, not cancelled and I still cant give the unit back