1 reviews | Active since Nov 2016

29 Nov 2016, 11:53

poor service

<p>being trying to sort out my account since migrating from aoutopage to vodacom. have sent emails by the dozens but they cannot help. if you phone they can't help, ask for someone senior to help and you get put on hold and nobody comes back. i was at customer service at voda world and they helped to an extent and said i need to email documents through, which i did but nobody responds. i am now going on for month 5 that they say my account is in arrears, even after submitting proof of payments.</p>

0
Replies (2)
Vodacom
Vodacom's reply29 Nov 2016, 12:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update30 Nov 2016, 16:30
Reviewer Update

just wish someone would get back to me so that this can be sorted out