Poor Service

<p>This post is about the pathetic service received from Vodacom around a Android OS data usage issue.</p> <p>After several complaints and numerous software updates and changes I have had to book in a phone which is a month old. Secondly they want to tell me that 1.24gb of background data is normal usage and that I must control my usage!</p> <p>Vodacom responds for a second time regarding this issue as follows...</p> <p>Good day. Please be advised that after investigation I can confirm that the billing is correct as per the volumes of data that were processed. We are picking up facebook . whatsapp and youtube activity. Please activate data bundle via *111#. See http://ow.ly/yQqyr on how to manage the data usage. Refer to your data usage menu on your device to see what was running ( settings > data usage ). Events on your device are not controlled by Vodacom. Please be advised that I have loaded 1Gb as a once off gesture on your account. Please note that no further gestures can be offered on this line. <br />Kind regards, Vodacom Customer Care</p> <p>Name kept out for security purposes...</p> <p>Yet when I show them that the usage is Android OS they make me Factory Reset my phone so that all that information is deleted. Attached see my usage for Android OS </p> <p>Seeing as after numerous attempts to resolve this issue hasn't come to light I'm making this public for everyone to see the poor service delivery.</p> <p>Phone in question - S7 Edge Black</p>