poor service

<p>I have never seen this in my life. Such incompetance. My account was in arrears which I was not aware of till last week - i did make arrangement to pay the account. But life just happened that I could not pay on the day I have said. Today Vodacom locked my phone. When I phoned at 13:00 it was said I must pay R390.00/ Which I made a plan to get to the bank 13:30 out of my training session. Also with me taking my husband to the hospital due to an accident. the accounts department confirmed that the payment has been received and that I will have the use of my phone within 2 to 5 hrs. But after phoning since the 5 hrs has passed till 9 hours my phone is still blocked. And the operators are so incompetant. Each one gives another story each time I phoned. 21:30 the person said that he is unblocking my phone and that I should switch it off for 3 min and on again and then it will be working - but after an hour still nothing. Then when I phoned again at 22:30 Thebogo tells me that it still show's in arears because they use a different system than the accounts dept but the previous operator said he is unblocking. So I can not go on and on on the bad service from vodacom. The phone belongs to me - i paid cash for it - the number belonged to me till I was told this contract will be better for me which is not. I was told it is a month to month contract in the first place so who has given the right for vodacom to block MY NUMBER AND MY PHONE. IT IS MY BUSINESS - NOT PRIVATE USE !!! I CAN NOT GET HOLD OF MY CLIENTS IN THIS WAY. i HAVE EXPLAINED THIS HOW MANY TIMES TO THE "CUSTOMER CARE" AND I WAS IGNORED THE WHOLE DAY. I am also in Customer Relations and if I had to treat my clients like this I will not have any,</p> <p>I need my phone on ASAP. I am in training again tomorrow - I do not have time to phone the whole day just to have MY PHONE WORKING.</p> <p>I am sorry to say that again I have been trapped by vodacom. </p>