Poor Service

So 2 weeks ago, our wifi stopped working out of nowhere? So for the rest of the day, I just thought it was a signal problem that happens to every wifi company.

The next day I decided to phone round about the same time the wifi stopped working the previous day, so I called the *** number, to talk to an consultant to find out if there was a signal problem, while speaking and asking the consultant, if he or she can pick up any problem on their side, to see if it might be a problem on their side for the wifi not working, I was on the phone for so 30mins and nothing was done.

All they said was they going to send thru my SR number and someone will update and call back. So basically they will see what is wrong?

Phoned the next day again. Got another SR NUMBER and so it went on for 2 weeks.

So Monday the 17th. My dad phoned and spoke to a consultant and they told him, our profile has been deleted from Vodacom side. We never told them to delete our profile and no one phoned us or emailed us to let us know.

Still to this day our wifi hasn't been sorted out and no one has given us a update on what's wrong and when will the issue be done by?

As a paying customer. I think it isn't fair. Luckily enough my job doesn't require, I have to be on wifi to work. But imagine being a paying customer and no being able to access your wifi. I didn't want to come on Hello Peter but I guess this it has to happen, I hope this can be resolved real quick.