Poor Service!!

I cannot believe the level of Service received from Vodacom after being a loyal client for around 15years. Firstly, the product pushing, how unnecessary, then to add to my frustration your intent to save me money on my contract only to have the contract increase by around 35% due to the incorrect process and opening of an additional Line which i specifically did not ask for. I had to then visit a Vodacom store to have a return logged, let me not get started on how dismally wrong that went. Whilst awaiting assistance, the consultant played on his cell phone for around 10 minutes prior to assisting me. Weeks after a no show of collection of the device i yet again call Vodacom for help only to be told a team leader will call me after 5 minutes (Anele), needless to say that never happened. Two debit orders later I had to call Vodacom again, weeks after they have eventually received the unwanted device for a refund only to be told "oh that process takes a while and up to 21 days to be credited to my account" What a complete Joke! Firstly, why do I need to prompt you to process the refund? Secondly, what system do you have in place for returns that you are unable to process this on your system? Yet, your Debit order system for processing the incorrect amounts works seamlessly! I am appalled by Vodacom, the sheer audacity to cause this much inconvenience to a client!