LM
Letlhogonolo M

1 reviews | Active since Sept 2022

23 Sept 2022, 11:55

poor service

i visited Vodacom (northwest mall) several times to ask them to help me to port from Cell c to vodacom. yersterday it was for the fourth time but i couldnt get help. i visited the store for the first time and they told me its late they can't help me since well it takes time to port, it was around 15h00. i visited the store again it was on Friday they told me the same story, i explained to them that I'm nocking of late that's why i can't come in the morning. on the 21st September 2022 i went there in the morning at around 8h00, and the colored lady working there was being ****** to me. asking me that '' can't we black people read'' meaning can't i myself read the time slot written on the door of the store. yesterday on the 22nd September, i visited the store again and they told me they don't have sim card i should go to pep store to buy sim card. i have always wanted to use Vodacom but after the attitude that i got I'm fine for now.

0
Replies (1)
Vodacom
Vodacom's reply23 Sept 2022, 12:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team