PM
Pauline M

1 reviews | Active since Nov 2017

27 Apr 2021, 06:51

Poor service

I would not recommend Vodacom to my worst enemy. It takes seconds to apply for a contract, but when you want to cancel the expired contract, they give you all the excuses in the world. It’s month 2 and I'm still waiting for the escalation department to call me, for what good reason, I don't know.

Vodacom, please cancel my contract, I am I can get better service providers. You don't care about loyal customers.

0
Replies (2)
Vodacom
Vodacom's reply27 Apr 2021, 07:22
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team
PM
Pauline M's update27 Apr 2021, 18:27
Reviewer Update
Thank you Vodacom