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Pauline M
1 reviews | Active since Nov 2017
27 Apr 2021, 06:51
Poor service
I would not recommend Vodacom to my worst enemy. It takes seconds to apply for a contract, but when you want to cancel the expired contract, they give you all the excuses in the world. It’s month 2 and I'm still waiting for the escalation department to call me, for what good reason, I don't know.
Vodacom, please cancel my contract, I am I can get better service providers. You don't care about loyal customers.
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Replies (2)Vodacom's replyOfficial
27 Apr 2021, 07:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Apr 2021, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Pauline M's updateReviewer Update
27 Apr 2021, 18:27Thank you Vodacom
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Pauline M's update27 Apr 2021, 18:27
Reviewer Update
Thank you Vodacom
