Poor service

At this point I don’t know who to blame between vodacom and Samsung because I did an upgrade 11 April over the phone with Qiniso Biyela the upgrade was for data and device the route was delivered Tuesday 16 April and I had to call in for the devise because that’s what I wanted more than the router only after I called I was told that there’s a back log or back orders from the manufacturer hence the delay but what irritates me it’s the fact that I need to follow up every day since Tuesday and I don’t get any valuable feedback , at this point I just want my devise and not anything but I don’t have anything , no feedback nor update and I still need to pay their monthly bill for a poor service , the agent I have been dealing gave a K number to check the order an ram which is not even reflecting