MM
Maryke M
1 reviews | Active since Apr 2016
27 Oct 2020, 21:27
poor service
I have ask online for an upgrade. And the clear person send me a new contract please advise why you do that. Now I need to pay for 2 contracts because the clever person is to stupid to know the difference between upgrade and new contract
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
28 Oct 2020, 07:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Oct 2020, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Maryke M's updateReviewer Update
28 Oct 2020, 09:46 Please note:
Private message show me Vodacom have a lot to hide.
Dont private message me I want to world to see what Vodacom are!!!!!!!!!
Vodacom's reply:
28 Oct 2020, 09:37
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you made contact with our aftersales team, and they assisted with your query. Kindly allow the collection to be done, as discussed with you telephonically, please contact our aftersales team back once collection has been done.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Private message show me Vodacom have a lot to hide.
Dont private message me I want to world to see what Vodacom are!!!!!!!!!
Vodacom's reply:
28 Oct 2020, 09:37
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you made contact with our aftersales team, and they assisted with your query. Kindly allow the collection to be done, as discussed with you telephonically, please contact our aftersales team back once collection has been done.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
MM
Maryke M's update28 Oct 2020, 09:46
Reviewer Update
Please note:
Private message show me Vodacom have a lot to hide.
Dont private message me I want to world to see what Vodacom are!!!!!!!!!
Vodacom's reply:
28 Oct 2020, 09:37
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you made contact with our aftersales team, and they assisted with your query. Kindly allow the collection to be done, as discussed with you telephonically, please contact our aftersales team back once collection has been done.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Private message show me Vodacom have a lot to hide.
Dont private message me I want to world to see what Vodacom are!!!!!!!!!
Vodacom's reply:
28 Oct 2020, 09:37
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you made contact with our aftersales team, and they assisted with your query. Kindly allow the collection to be done, as discussed with you telephonically, please contact our aftersales team back once collection has been done.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
MM
Maryke M's updateReviewer Update
29 Oct 2020, 07:50Hi
Please advise me with the reference number for the collection of the phone I phone yesterday 3 times and still waiting for the reference number and still waiting for Vodacom to collect and still waiting for them to cancel the new contract that was suppose to be an upgrade
Please advise me with the reference number for the collection of the phone I phone yesterday 3 times and still waiting for the reference number and still waiting for Vodacom to collect and still waiting for them to cancel the new contract that was suppose to be an upgrade
MM
Maryke M's update29 Oct 2020, 07:50
Reviewer Update
Hi
Please advise me with the reference number for the collection of the phone I phone yesterday 3 times and still waiting for the reference number and still waiting for Vodacom to collect and still waiting for them to cancel the new contract that was suppose to be an upgrade
Please advise me with the reference number for the collection of the phone I phone yesterday 3 times and still waiting for the reference number and still waiting for Vodacom to collect and still waiting for them to cancel the new contract that was suppose to be an upgrade
MM
Maryke M's updateReviewer Update
30 Oct 2020, 08:07Hi please note your phone was collected yesterday. I did take photo and 2 eye witnesses with the inside of the package. That sll is there can you please advise when the contract will be cancelled. PLEASE NOTE:THIS WAS YOUR MISTAKE SO FIX IT. I ASK FOR AN UPGRADE NOT A NEW CONTRACT. PLEASE ADVISE IF IT IS CANCELLED
MM
Maryke M's update30 Oct 2020, 08:07
Reviewer Update
Hi please note your phone was collected yesterday. I did take photo and 2 eye witnesses with the inside of the package. That sll is there can you please advise when the contract will be cancelled. PLEASE NOTE:THIS WAS YOUR MISTAKE SO FIX IT. I ASK FOR AN UPGRADE NOT A NEW CONTRACT. PLEASE ADVISE IF IT IS CANCELLED
MM
Maryke M's updateReviewer Update
30 Oct 2020, 13:04Please advise is anyone at Vodacom going to answer me.!!!!!!!!!!!!!!!!!!!!!!!!!! Hi please note your phone was collected yesterday. I did take photo and 2 eye witnesses with the inside of the package. That sll is there can you please advise when the contract will be cancelled. PLEASE NOTE:THIS WAS YOUR MISTAKE SO FIX IT. I ASK FOR AN UPGRADE NOT A NEW CONTRACT. PLEASE ADVISE IF IT IS CANCELLED
MM
Maryke M's update30 Oct 2020, 13:04
Reviewer Update
Please advise is anyone at Vodacom going to answer me.!!!!!!!!!!!!!!!!!!!!!!!!!! Hi please note your phone was collected yesterday. I did take photo and 2 eye witnesses with the inside of the package. That sll is there can you please advise when the contract will be cancelled. PLEASE NOTE:THIS WAS YOUR MISTAKE SO FIX IT. I ASK FOR AN UPGRADE NOT A NEW CONTRACT. PLEASE ADVISE IF IT IS CANCELLED